……………………………………………..Are you transparent?
Do you lead your tribe?
Have you unlocked the talent latent in your customer base?
These are 3 questions asked by John Sviokla at Harvard Business. These questions are essential to building a strong customer service relationship.
Think about all the ‘hidden’ aspects to your business model that customers may benefit from. If you’ve ever had …
Monthly Archive
for: ‘December, 2009’
New Age Principles for Customer Service
A Small Prize to Build Loyalty
I recently decided to drop off my clothes at a new dry cleaner’s near my house. When I walked in, they were celebrating their grand opening with 50% off, and had a slew of prizes for which you could literally put your name in a bowl. Among the prizes? $50 gift card to a popular …
80 and 20
You’re most likely familiar with the 80/20 principle. 80% of your problems come from 20% of your clients. 80% of your workload is from 20% of your projects. 80% of your profits come from 20% of your inventory.
The question to ask is what are you doing about it. Can you trim 80% of your headaches …
Are You Really Listening?
Eddie Yoon has a good post about Tapping into your Super-Consumers. We couldn’t help but think about the well documented complaints about the Apple App Store for its iPhone. Many developers are asking for transparency in the approval process, quicker turnaround time, and more open standards.
The Android platform has capitalized on this by touting an …
Vulnerability: The Defining Trait of Great Entrepreneurs
Perhaps one of the most important and delicate balances that great entrepreneurs must finesse is the one between risk-taking and vulnerability. Now, the term “vulnerability” typically carries with it a host of negative connotations. If a risk-taker is generally perceived as bold, driven and admirably extroverted, a “vulnerable” person is apt to be seen as …
Cliche: Out of the Box?
Is ‘outside the box’ thinking so commonplace now that it has become cliche? If everyone strives to be out of the box, is it still considered ‘out of the box?’ Many times people assume it a praiseworthy quality and try to be out of the box for the sake of it.
Perhaps a better question to …
The Hardest Step to Organization
The hardest step to organization is usually the first step. Try starting by just writing everything down, on paper. List out everything that you need to keep track of, projects to manage, or other items on your personal agenda. Sometimes we get so tied up that we cannot give ourselves space to think about everything …
Amateur Scientists
Interviewed parents said things like, “I’m not sure it’s safe,” and “I wanted to see if it affected other kids…”
No mention of longitudinal studies or long-term side effects. No science at all, really, just rumors and hunches and gut instincts.
Check out the rest at Seth Godin’s blog.
Leading Without Authority
Not everyone can have a position of leadership in an organization. This should not preclude actually exhibiting qualities of leadership-
Having integrity when dealing with co-workers no matter how they act with you
Taking advantage of afforded opportunities to excel and go beyond expectations
Creatively suggesting solutions to department or organization wide problems even though they may be …
The Next Level of Convergence?
Wouldn’t it be cool if I could plug a keyboard and monitor into my phone….
http://www.linux-mag.com/cache/7655/1.html
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