“People expect good service but few are willing to give it.” Robert Gately
I was having a meal at a restaurant today (Nandos) where I experienced a very high and professional level of service. This is a place I frequent occasionally. On some occasions the level of service is high for a mid tier eating place …
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for: ‘usmansheikh’
The Little Things in Customer Service
Where did the day go?
“Lost wealth may be replaced by industry, lost knowledge by study, lost health by temperance or medicine, but lost time is gone forever.” Samuel Smiles
As an entrepreneur the biggest hurdle that I face is that I wish the day had more hours in it. This is a problem which I have attempted to overcome and …
Admitting your Mistakes
We all make mistakes. It is part of being human! Owning up to our mistakes however is what makes the difference. Yet, time and time again the blame is shifted here or there, and no one is willing to take responsibility and face the consequences of their actions head on. From a business point of …
Are you playing the blame game?
Almost everyone has played the blame game at some point. The rules are simple, if you get accused of doing, or not doing something, you need to deflect the situation by pushing the blame onto someone else! The key to winning the game is to ensure that no one is able to blame you for …
Emotional Stability
The last couple of days have been pretty hectic. There have been a series of highs and lows, enough to play havoc with most people’s minds. I guess this is part of entrepreneurship that gets lost in translation when people romantically recount their entrepreneurial experiences. I wrote about emotional control a year or so ago, …
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